Privacy Notice
Last updated: May 17, 2026
1. Identity and address of the data controller
Import Planners (the "Controller"), with address in Mexico City, Mexico, is responsible for the processing of the personal data you provide to us through this website (importplanners.com), through the quote form, email, telephone, or WhatsApp.
For any matter related to your personal data, you may contact us at operations@importplanners.com.
2. Personal data we collect
The data we may collect includes, without limitation:
- Full name
- Company or organization
- Email address
- Phone number
- Information about your cargo, route, and logistics needs (origin, destination, type of goods, deadlines)
We do not collect sensitive personal data.
3. Purposes of processing
Your personal data will be used for the following primary purposes:
- Responding to your quote request or inquiry
- Contacting you to follow up on your request
- Providing the logistics, customs, or foreign-trade services you request
- Issuing invoices and complying with applicable tax obligations
Additionally, with your express consent, we may use your data to:
- Send you information about our services, news, or content relevant to the industry
You may opt out of processing for secondary purposes at any time by writing to the email above.
4. Transfers of personal data
Your personal data may be transferred, exclusively when necessary to provide the contracted service, to: customs brokers, carriers, bonded warehouses, customs and tax authorities, and technology service providers acting as data processors under our instructions. In all cases, we require third parties to comply with the same data protection standards described here.
We do not perform transfers for purposes other than those described.
5. Means to exercise ARCO rights
You have the right to know what personal data we hold about you, what we use it for, and the conditions of that use (Access). You also have the right to request correction of your information if it is outdated, inaccurate, or incomplete (Rectification); to have it removed from our records or databases when you consider it is not being used in accordance with the principles, duties, and obligations established by law (Cancellation); and to object to the use of your personal data for specific purposes (Opposition). These are known as ARCO rights.
To exercise any of the ARCO rights, send a request to operations@importplanners.com indicating: (i) your name and a means of contact; (ii) documents proving your identity or, if applicable, legal representation; (iii) a clear and precise description of the personal data for which you wish to exercise one of the rights; and (iv) any other element that helps locate the data.
We will respond within a maximum of 20 business days from the receipt of your request.
6. Revocation of consent
You may revoke any consent you have granted us for the processing of your personal data by writing to operations@importplanners.com. Please consider that, due to certain legal requirements, revocation may not take immediate effect or may imply the termination of contracted services.
7. Use of cookies and similar technologies
This site uses privacy-friendly analytics through Plausible Analytics, which does not require cookies and does not collect personally identifiable information. We do not use third-party tracking cookies.
8. Changes to this Privacy Notice
We reserve the right to modify or update this privacy notice at any time. Any change will be published on this same page, with the date of the latest update visible at the top of the document.
9. Competent authority
If you believe your right to the protection of personal data has been violated, you may contact Mexico's National Institute for Transparency, Access to Information and Personal Data Protection (INAI).